Responsible Gaming

For most of us, gambling is just a bit of fun that we can enjoy any time, but a small percentage of players might be underage or might have let gambling become the main focus in their life. As the provider of our gambling and betting services, bwin.party is committed to responsible gambling.

Underage players

Nobody under the age of 18 is allowed to play our games. If you are worried that under-18s may use your computer to play our games, try any of the following steps:

  • Use child protection software, such as Cyberpatrol, Cybersitter and K9 Web Protection, to block gaming sites from under-18s
  • Don't leave the computer unattended when you are logged in
  • Don't share your credit card or bank account details with under-18s
  • Do not use the 'Save Password' option on login screens
  • Create separate profiles for everyone who uses your computer, so that nobody else can access your information

If you know someone under the age of 18 who is registered with us, please contact us immediately at responsiblegaming@empirepoker.com.

People who may need to control their gambling

Most people gamble within their means, but for some it can spiral out of control. When playing the games, keep in mind the following:

  • Gambling should be seen as just for fun, not a way of earning money
  • Avoid chasing losses
  • Only gamble what you can afford to lose
  • Keep track of how much time and money you spend gambling
  • If you need help, use the deposit limits and time limits in the player protection page to control the amount you can spend
  • If you need to take a break from gambling, use the self-exclusion tools

GamCare is the National Association addressing the social impact of gambling. Empire Poker works with GamCare to help develop policies and practices that address problem gambling in accordance with their Social Responsibility Code of Conduct.

Do you need to control your gambling?

Ask yourself the following questions:

  • Do you lose time from work or education due to gambling?
  • Has gambling ever made your home life unhappy?
  • Do you gamble to pay debts or solve financial difficulties?
  • After a loss, do you feel you need to gamble again to try and make up what you've lost?
  • After a win, do you have a strong urge to try and win more?
  • Do you ever gamble until all your money has gone?
  • Have you ever lied, borrowed, sold or stolen anything to finance gambling?
  • Do you prefer to gamble than spend time with your family or friends?
  • Are you reluctant to use 'gambling money' for normal expenditures?
  • Have you ever gambled to escape worry, trouble or boredom?
  • Does gambling cause you to have difficulty in sleeping?
  • Do you ever have an urge to celebrate any good fortune with a few hours of gambling?
  • Do arguments, disappointments or frustrations give you the urge to gamble?
  • Do you ever feel depressed or consider harming yourself as a result of your gambling?

People with a compulsive gambling problem are likely to answer 'yes' to some of these questions. If you need more help, get in touch with one of the following organisations:

Deposit limits

Deposit limits are easy to set and help you control the amount you put into your account over a particular period. Find out more about setting a deposit limit.

Self-exclusion

If you feel at risk of developing gambling-related problems, please make use of the option to self-exclude. We offer self-exclusion for defined periods or indefinitely (with a min. duration of 6 months). Please note that customers who have self-excluded are prevented from depositing or playing.