Terms and conditions of use
IMPORTANT - PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCEPTING THIS AGREEMENT, THEN PRINT THESE TERMS AND CONDITIONS AND STORE THEM ALONG WITH ALL CONFIRMATION EMAILS, ADDITIONAL TERMS, TRANSACTION DATA, GAME RULES AND PAYMENT METHODS RELEVANT TO YOUR USE OF THE SITE. WE WILL NOT FILE OUR CONTRACT WITH YOU SO PLEASE PRINT IT OUT FOR YOUR RECORDS. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE (AS SET OUT IN THE FINAL PARAGRAPH)
Notification of these terms and conditions constitutes the making of an offer, which you accept by clicking on 'Submit' or 'I Agree'. When acceptance reaches us (as defined below), a legally binding agreement on these terms and conditions is concluded between, (a) you, the end user, and (b) ElectraWorks Limited, a Gibraltar company, of Suite 711, Europort, Gibraltar company number 94014 ('Company', 'we', 'us' or 'our' as appropriate). The Company provides the facilities on EmpirePoker any other online platform provided by us ('Platforms') on which you access our facilities ('Facilities') using your Account (defined below).
ElectraWorks Limited is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner under the Gambling Act 2005 for purposes of operating online casino games and online fixed odds betting. ElectraWorks Limited is also licensed and regulated by the UK Gambling Commission under the Gambling (Licensing and Advertising) Act 2014. To the extent that You are located outside England, Wales, Scotland or Northern Ireland whilst You use the Facilities, We shall be deemed to be regulated by the Gibraltar Gambling Commission; to the extent that You are located in England, Wales Scotland or Northern Ireland whilst You use the Facilities (a “UK Player”), We shall be deemed to be regulated by the UK Gambling Commission.
These terms and conditions together with the Promotions section, Tournaments section, Game Instructions and Rules section, the Frequently Asked Questions, Games Section, the Game Rules section, the Poker Etiquette section, the Disconnection and Cancellation Policy, Standard Promotional Offer Terms & Conditions, the Players Club and any other additional rules and terms on PartyPoker.com, PartyCasino.com and PartyAccount.com that specifically relates to and governs any particular event, game, software or tournament constitute a legally binding agreement ('Agreement'). THIS AGREEMENT IS WRITTEN AND IS ONLY AVAILABLE IN ENGLISH. IF THIS AGREEMENT IS TRANSLATED INTO ANOTHER LANGUAGE, THE ENGLISH VERSION WILL PREVAIL.
The Games and interactive features (including certain games) may vary according to the Platform You are using to access them from. For example, Gift Certificates and Inter-Account Transfers cannot be accessed via the Facebook Platform.
1. Applicability of Terms and Conditions
By acknowledging that you have read this Agreement when you register to join, you agree to comply with this Agreement, and you acknowledge that your failure to comply with this Agreement may result in disqualification, Account closure, forfeiture of funds and/or legal action against you, as appropriate and as further specified in this Agreement. If you have any questions as to this Agreement, we encourage you to seek independent counsel prior to installing the software and/or before continuing with the registration process. You acknowledge that if you accept this Agreement, we will start providing you with the benefit of our Facilities immediately. As a consequence of this, if you accept this Agreement when registering for our Facilities, you will not later be able to cancel your registration, although you can terminate this Agreement and close your account under section 22 below.
2. Legality of Participation in Games
2.1 You may only participate in the Games (defined below) if you are over 18 years of age (or such other minimum legal age in the jurisdiction where you are connecting) and it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting. You confirm that You are not accessing Our Facilities from Poland. You understand and accept that the Company is unable to provide you any legal advice or assurances and that it is your sole responsibility to ensure that at all times you comply with the laws that govern you and that you have the complete legal right to play the Games. Any participation in the Games is at your sole option, discretion and risk. By playing the Games, you acknowledge that you do not find the Games or Facilities to be offensive, objectionable, unfair, or indecent in any way.
2.2 If We are unable to verify Your identity details within the first 72 hours after applying to open a Player Account and depositing funds, We reserve the right to void any transactions You place during that period and we may freeze Your Player Account. If We are unable to satisfactorily verify Your identity within a reasonable time-period, which period of time shall be determined by Us at Our sole discretion, We reserve the right to close Your Player Account and we may withhold the account balance in Your Player Account until Our verification process is completed satisfactorily.
2.3 If, on completion of Our verification checks, You are shown to be underage, We reserve the right to void all transactions made whilst You were underage; We reserve the right to close Your Player Account; and We reserve the right to inform the Gibraltar Gambling Commissioner or the UK Gambling Commission, depending on Your location at the time during which you used the Facilities.
3. Play Money and Real Money Games
By registering for the Facilities you will be able to access (through our Software - defined below) both 'play money' games and tournaments ('Play Money Games' or 'Play for Free Games' respectively) and 'real money' games and tournaments ('Real Money Games' or 'Play for Real Money Games' respectively), collectively the EmpirePoker games ('Games'). No purchase is necessary or required to play the Play Money Games, save in respect to any cost you may incur to access the Facilities, charged by your Internet service provider or telecommunications provider, and you may play the Play Money Games without betting money.
The Company reserves the right to suspend, modify, remove and/or add any Game in its sole discretion with immediate effect by notifying you of such change by a pop-up box which You will be required to tick in order to acknowledge your acceptance of such changesand the Company will not be liable for any such action. Upon notification of any change to the rules or terms of the Agreement to You by pop-up box notification, You shall have the option to cease gambling and/or terminate Your Account in accordance with Section 22. Empire Online team to confirm that changes to T&Cs will be communicated by pop up box (rather than email)
To play on EmpirePoker, you will first need to download and install our Software and register for a My Account with us (an 'Account') by choosing a unique Account name and password and entering other information that we ask for on our registration form such as (but not limited to) your first and last name, address, email, gender, birth date and telephone number. You agree to provide only true, complete and current information and you further agree to update this information (and any future information submitted to Us) as necessary to keep it true, complete and current. Our Cashier Player Registration process will include an opportunity when you make a deposit for you to confirm or amend some (but not all) of the details that you have submitted during the registration process. Alternatively, you can email us at firstname.lastname@example.org.
5. True Identity and One Account
The name on your Account must match your true and legal name and identity and the name on your Account registration must match the name on the credit card(s) or other payment accounts used to deposit or receive monies in your Account. You are prohibited from holding more than one Account. If you have more than one (1) Account or Accounts in different names, then you must contact us immediately to have your Accounts managed so that you only have one (1). If you have lost your Account name or password, please contact us for a replacement.
6. Rules and Procedures of the Games
You must play the Games pursuant to the generally accepted games rules set out in the Game Rules section, and the procedures specifically set out in the Games Section of the EmpirePoker site, including but not limited to the Promotions section, Tournaments section, game Instructions & Rules section, the Tell a Friend section, How to Play, Table Stakes, Tournaments, Tournament Rules, Poker Etiquette section and any other page that specifically relates to and governs any particular event, game or tournament.
7. Anti-Cheating Software
We are committed to detecting and preventing software programs which are designed to enable artificial intelligence ('AI Software') to play on our Platforms such as, but not limited to opponent-profiling, player collusion, cheating software or anything else that we deem enables you to have an unfair advantage over other players. You acknowledge that the Company will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player's computer) and you agree not to use any AI Software and/or any such programs. For our FAQ on this, go to our Policy on 'unfair advantage' Programs.
8. No Company Employees or Affiliates
If you are an officer, director, employee, consultant or agent of the Company or one of its group companies, or suppliers or vendors, you are not permitted to register with EmpirePoker or to participate directly or indirectly in any of the Games (each an 'Unauthorised Person'). Similarly, relatives of Unauthorised Persons are not permitted to register with EmpirePoker or to participate directly or indirectly in any of the Games. For these purposes, the term "relative" shall include (but not be limited to) any of a spouse, partner, parent, child or sibling.
9. Copyrights and Trademarks
The terms and any other marks used by EmpirePoker are the trade marks, service marks and/or trade names of the Company or one of its group companies or its licensors. Further, all other material used by EmpirePoker, including but not limited to the Software, images, pictures, graphics, photographs, animations, videos, music, audio, text (and any intellectual property rights in and to any of the same) belong to the Company or one of its group companies and/or our licensors and is protected by copyright and/or other intellectual property rights. You obtain no rights in such copyright material or trade or service marks and must not use them without the Company's written permission.
You may install and use the computer programs we make available from the Platform ('Software') on a hard disk or other storage device and make backup copies of the Software, provided that such use and backup copying is only for your own personal use for participating in the Games in accordance with this Agreement, and further, that such installation and use is made through a computer of which you are the primary user. The Software's structure, organisation and code are the valuable trade secrets of the Company and/or its group Companies and/or its licensors. You obtain no rights to the Software except to use it in accordance with this Agreement. Save as expressly permitted by law, you are strictly prohibited from, and agree not to modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software or any part of it or to create, publish or distribute derivative works from the Software. You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations.
11. Shared Games, Table and Database Platform
The Company reserves the right, but is not obliged, to run and utilise a shared table, server and database platform or system ('Shared Game/Table Platform') which enables players from bwin.party digital entertainment sites to play with players coming into the games, tables and tournaments from other websites and brands operating on the same Shared Game/Table Platform. If a Shared Game/Table Platform is used, you agree that you may be pooled into these common game/tables, at the Company's sole discretion, and that to the extent that you breach the terms and conditions of one site or brand that operates on the Shared Game/Table Platform, the Company may have you blocked, in part or full, from the entire system so that you may not play through any site or brand using or on the Shared Game/Table Platform. Without limitation to the restriction on having multiple accounts with bwin.party digital entertainment in section 5, the Company may require that you only have one account on the Shared Game/Table Platform if the same is used.
12. Play Money and Real Money Account Funding
12.1 'Play money' funds have no value in and of themselves and are kept separate from 'real money' funds. They are not transferable to a 'real money' account nor are they redeemable for any currency. To play the Real Money Games, you will be required to pay funds into your Account by any of the methods specified from time to time by EmpirePoker. Such funds will be deposited into your Account upon actual receipt of funds by the Company and/or its agents. Minimum and maximum limits may be applied to the payments into your Account, depending upon your history with EmpirePoker, the method of deposit, and other factors as determined solely by the Company. Verification documentation may be required prior to affecting a large deposit. The Company is not a bank and funds are not insured by any government agency. We are required to notify UK Players that the level of protection afforded to their funds is described in the Disclosure Statement. Please note that UK Players will be required to acknowledge receipt of the Disclosure Statement and We will not permit UK Players to utilise any of their funds deposited for gambling until they have each done so, on each of the following occasions: (i) if a UK Player has not previously deposited funds with Us, on the first occasion on which that UK Player deposits funds, (ii) if a UK Player has previously deposited funds with Us, on the next single occasion on which that UK Player deposit funds with Us; and (iii) on the occasion of any subsequent deposit by a UK Player, which is the first since a change in Our Disclosure Statement.
12.2 All payments to and from your Account must be paid in the currencies available on the Facilities from time to time and shall not bear interest and all payments into your Account must be from a payment source on which you are the named account holder. If permitted, you may make transfers from your Account to fund another player's account solely for the purposes of playing the Games and such transfers will be subject to the Inter-Account Transfer Terms any other applicable terms and the restrictions on cashouts therein
13. Electronic Service Provider
In order to play the Real Money Games, you will be required to send money to and receive money from us. The Company may use third-party electronic payment processors and/or financial institutions ('ESPs') to process such financial transactions. You irrevocably authorise us, as necessary, to instruct such ESPs to handle Account deposits and withdrawals from your Account and you irrevocably agree that the Company may give such instructions on your behalf in accordance with your requests as submitted using the relevant feature on our website. You agree to be bound by the terms and conditions of use of each applicable ESP, in the event or conflict between this Agreement and the ESP's terms and conditions then this Agreement shall prevail.
We may from time to time offer you complimentary or bonus amounts to be credited by the Company into your Account ('Bonus(es)'). Such Bonuses may only be used in the Games as may be specified when the Bonus is offered to you. Acceptance of any Bonus shall be in accordance with additional terms and conditions we may make available to you in respect of each such Bonus offering and, if none, then in accordance with the Standard Promotional Offer Terms and Conditions and bonus release restrictions contained in the relevant offer. You are not entitled to withdraw any Bonus amounts and you may not take any cash out from your Account without first complying with the applicable terms including, without limitation, in respect of any qualifiers or restrictions.
15. Cash Outs
Your account balance is the amount of real money paid in to your Account to access the Real Money Games, plus or minus any accrued winnings or losses from playing the Games (including bonuses which have not met the applicable wagering restrictions), less any rakes or entry fees, and less any amounts previously withdrawn by you or amounts forfeited or reclaimed by the Company due to any known or suspected fraud or due to deposits or other transactions rejected or cancelled by your bank or any relevant third party bank (whether as a result of insufficient funds, charge-backs or otherwise), any Inactive Account Fees (see section 16 below) or any sums which are otherwise deductible or forfeited under this Agreement ('Account Balance'). Verification documentation may be required prior to affecting a large payment. Acceptance of cash out requests is subject to any deposit method restriction, bonus restrictions, You having made and sufficiently wagered a non-restricted bonus or a real-money deposit in your Account, accrued winnings and Security Reviews (as set out below) and any other terms of this Agreement. All amounts you withdraw are subject to the transaction limits and withdrawal methods that we notify you of before cashing out. Further, the Company may report and withhold any amount from winnings in order to comply with any applicable law. All federal, state and local taxes due in connection with any winnings awarded to you are your sole liability. Account Balances cannot be transferred, substituted or redeemed for any other prize. Payment of funds which you withdraw shall be made by wire, credit card and/or any other manner which the Company selects in its sole discretion, although we will try to accommodate your preferences as indicated by you when you register. Payments will be made as soon as reasonably possible, although there may be delays due to any Security Review (see section 20 below) undertaken by the Company and save where the Company holds any such payments in accordance with this Agreement.
16. Inactive Account Fees and Abandonment of Accounts
16.1 If You do not access Your Account by 'logging on' to Your Account using Your Account name and password and either:
- place a cash wager or bet via the Facilities, or
- enter a tournament with a cash entry fee via the Gaming Facilities,
- play a raked hand via the Gaming Facilities, or
- make a deposit as applicable, for any consecutive period of 180 days, then after those 180 days (the 'Grace Period') Your Account (and any related account with any ESP) will be deemed 'Inactive'.
16.2 Once Your Account has been deemed Inactive we will be entitled to charge You an administrative fee (the 'Inactive Account Fee'). We will deduct an amount up to the Inactive Account Fee amount from Your Account Balance on the day following the end of the Grace Period and then every thirty (30) days thereafter in accordance with the Inactive Account Fee Schedule. We will also remove any unused freeroll entry tournament monies from Your Account, including but not limited to occasions where the tournament for which the freeroll entry applies is no longer valid. If we continue to deem Your Account Inactive for a period of eighteen consecutive calendar months, in order to safeguard your monies, we may withhold any remaining monies in Your Account and close Your Account. You may contact us to reclaim any such withheld monies at any time.
We will stop deducting the Inactive Account Fee from Your Account Balance if Your Account is re-activated by entering a tournament, making a cash bet or wager, by playing a raked hand, by making a deposit or upon closure of Your Account in accordance with 16.2 above.
16.3 Inactivity for the purposes of the loyalty plan will be 90 days. If a player does not earn at least 1 point in a 90 day period we will remove all remaining points they may have.
17. Abusive or Offensive Language
Abusive or offensive language will not be tolerated on the chat boards, Games, or otherwise by you on EmpirePoker or with Company staff. Any violation of this policy will result in a suspension of playing privileges or such other action as may be reasonably required by the Company to ensure compliance. In addition, you are not entitled to make untrue and/or malicious and/or damaging comments with regard to the Company's operation in any media or forum.
18. Disclosure of Account name and password
You agree to keep your Account name and password secret and confidential and not to allow anyone else to use it. If you intentionally or unintentionally, directly or indirectly, disclose your Account name and password to another person, and such disclosure results in a third party participating in the Games using your Account name and password, such participation may be held valid, and you will not be refunded any resulting losses at the Platform, regardless of whether or not the third party had your consent or not. The Company shall not be required to maintain Account names or passwords although if you have lost your Account name or password, please contact us for a replacement. If you misplace, forget, or lose your account name or password because of anything other than Company's error, the Company shall not be liable.
19. Fraudulent Activities and Prohibited Transactions
The Company has a zero tolerance policy towards inappropriate play and fraudulent activity. If, in the Company's sole determination, you are found to have cheated or attempted to defraud the Company or any other user of any of the Games in any way including but not limited to game manipulation or payment fraud, or if the Company suspects you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), the Company reserves the right to suspend and/or close your Account and to share this information (together with your identity) to other online gaming sites, banks, credit card companies, and appropriate agencies.
In the interests of data protection, security and avoidance of fraud the Company does not permit use of any communication channels (including dealer table chat boards) to offer or promote any offers, products and facilities (whether yours or a third parties). You are expressly prohibited from posting information or contacting our customers to offer or promote any offers, products or facilities.
20. Security Review
To maintain a high level of security and integrity in the system, the Company reserves the right to conduct a security review at any time to validate your identity, age, the registration data provided by you, to verify your playing of the Games and your financial transactions for potential breach of this Agreement and of applicable law. As such you authorize us and our agents to make any inquiries of you and for us to use and disclose to any third party we consider necessary to validate the information you provide to us or should provide to us in accordance with this Agreement, including but not limited to, ordering a credit report and/or otherwise verifying the information against third party databases. In addition, to facilitate these security reviews, you agree to provide such information or documentation as the Company, in its unfettered discretion, may request.
21. Forfeiture & Account Closure
21.1 THE COMPANY RESERVES THE RIGHT, IN ITS UNFETTERED DISCRETION AND IN RELATION TO YOUR ACCOUNT, ANY RELATED ESP ACCOUNT, ANY ACCOUNTS YOU MAY HAVE WITH OTHER SITES AND/OR CASINOS AND/OR FACILITIES OWNED OR OPERATED BY OR ON BEHALF OF THE COMPANY AND ANY FACILITIES THAT SHARE THE SHARED GAME/TABLE PLATFORM, TO WITHHOLD YOUR ACCOUNT BALANCE, SUSPEND YOUR ACCOUNT, AND RECOVER ANY PAY-OUTS, BONUSES AND WINNINGS IF:
- You are in breach of any term of this Agreement;
- The Company should become aware that you have played at any other online gaming site or facilities and are suspected of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity;
- You have 'charged back' or denied any of the purchases or deposits that you made to your Account or;
- If you become bankrupt or are subject to analogous proceedings anywhere in the world.
21.2 If after a Security Review (see section 20 above) has been performed you have
- Been found not to have been in compliance with this Agreement
- Not provided responses satisfactory to the Company in its sole discretion within any reasonable timeframe specified in a security review request or (where none has been specified 30 days from the sending or making of the request); then ANY WITHHELD ACCOUNT BALANCES WILL BE DEEMED FORFEITED AND YOUR ACCOUNT CLOSED
22. Termination and Facility Closure
22.1 You are entitled to close your Account and terminate this agreement at any time by sending an email using the details at email@example.com and we will respond within a reasonable time provided that you continue to assume responsibility for all activity on your Account until such closure has been affected by us. The Company is entitled to terminate this agreement immediately on notice (or attempted notice) to you at the email address you have provided the Company. Where the Company has terminated as a result of a failed Security Review, any Account Balances in your Account are non-refundable and deemed forfeited.
22.2 You are also entitled to block the products that we offer available to you through Your Account (“Facility Closure”). If you opt to activate a Facility Closure, the Inactive Account Fee will be deducted from Your Account in accordance with 16 above.
TO THE EXTENT PERMITTED BY LAW, YOU AGREE TO HOLD THE COMPANY, ITS EMPLOYEES, OFFICERS, DIRECTORS, LICENSEES, LICENSORS, AFFILIATES, AND SUBSIDIARIES HARMLESS AND FURTHER AGREE TO FULLY INDEMNIFY THEM FROM ANY AND ALL COSTS, EXPENSES, LIABILITIES AND DAMAGES WHATSOEVER THAT MAY ARISE AS A RESULT OF YOUR BREACH OF THIS AGREEMENT.
24. LIMITATIONS AND EXCLUSIONS
- YOUR ACCESS TO EMPIREPOKER, DOWNLOAD OF THE SOFTWARE AND PARTICIPATION IN THE GAMES IS AT YOUR SOLE OPTION, DISCRETION AND RISK. THE COMPANY SHALL NOT BE LIABLE FOR COMPUTER MALFUNCTIONS OR ATTEMPTS BY YOU TO PARTICIPATE IN THE GAME BY METHODS, MEANS OR WAYS NOT INTENDED BY THE COMPANY.
- THE FACILITIES, ONLINE SITES, GAMES AND THE SOFTWARE ARE PROVIDED TO YOU 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE OR OTHERWISE), INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF APPLICABLE LAWS AND REGULATIONS. THE COMPANY DOES NOT WARRANT THE FUNCTIONS CONTAINED IN THE FACILITIES, THE GAMES OR THE SOFTWARE WILL MEET YOUR REQUIREMENTS, NOR THAT THEIR OPERATIONS WILL BE UNINTERUPPTED OR ERROR FREE.
- THE ENTIRE RISK AS TO THE USE QUALITY AND PERFORMANCE OF THE FACILITIES, THE GAMES AND THE SOFTWARE BY YOU LIES WITH YOU.
- THE COMPANY'S MAXIMUM LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF THIS AGREEMENT OR YOUR USE OF THE FACILITIES, THE GAMES OR THE SOFTWARE, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE LIMITED TO THE AMOUNT, IF ANY, YOU HAVE PAID IN RAKES AND FEES IN RELATION TO YOUR ACCOUNT IN THE PREVOUS 12 MONTHS.
- THE COMPANY WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES, COSTS AND EXPENSES IN CONNECTION WITH OR ARISING OUT OF THIS AGREEMENT OR YOUR USE OF THE FACILITIES, THE GAMES OR THE SOFTWARE, HOWEVER THEY ARISE, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF THE COMPANY RECEIVED PRIOR NOTICE OF THE POSSIBILITY OF SUCH DAMAGE.
- IN NO EVENT, SHALL THE COMPANY BE LIABLE FOR ANY MALFUNCTIONS OF THE SOFTWARE, BUGS OR VIRUSES, RESULTING IN LOST DATA OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT OR SOFTWARE. FURTHER, THE COMPANY IS NOT REQUIRED TO PROVIDE REDUNDANT OR BACKUP NETWORKS AND/OR SYSTEMS.
- TO THE EXTENT THAT THE COMPANY MAY NOT, AS A MATTER OF LAW, DISCLAIM ANY LIABILITY OR EXCLUDE ANY IMPLIED WARRANTY OR CONDITION, THE SCOPE AND DURATION OF SUCH WARRANTY OR LIABILITY SHALL BE THE MINIMUM PERMITTED UNDER APPLICABLE LAW.
- NOTHING IN THIS AGREEMENT WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY THE COMPANY MAY HAVE IN RESPECT OF FRAUD OR DEATH OR PERSONAL INJURY CAUSED BY THE COMPANY'S NEGLIGENCE.
25. Settlement of Disputes
You fully accept and agree that random number generator ('RNG') software will determine the shuffling and dealing of cards and other randomly generated events required in the Games. If there is a discrepancy between the result showing on the Software (as installed and operated on your hardware) and our server, the result showing on our server shall govern the result of the Game. Moreover, you understand and agree that (without prejudice to your other rights and remedies) the Company records shall be the final authority in determining the terms of your participation in the Games, the activity resulting therefrom and the circumstances in which they occurred.
26. Complaints and Notices
26.1 If you have any complaint with regard to any outcome in the Games or any other activity, you must submit your complaint to Company in writing within fourteen (14) days of the incident by email to firstname.lastname@example.org. You may also submit notices to us in writing at: Player Claims, ElectraWorks Limited, Suite 6, Atlantic Suites, Europort Avenue, Gibraltar. Any notice we give to you (save as otherwise set out herein) will be sent to the email address that you provided when you registered your Account. It is your responsibility to give us notice of any changes to this address through the 'Change Email' facility in our Software and to regularly check your email account for emails from the Company.
26.2 To the extent that You are not satisfied with Our response through the complaints procedure You may contact eCOGRA Limited at 2nd Floor, Berkeley Square House, Berkeley Square, London W1J 6BD, United Kingdom, a dispute resolution service provider who We have appointed as an independent entity to offer alternative dispute resolution services for disputes (namely any complaint which relates to the outcome of a complainant’s gambling transaction and is not resolved at the first stage of Our complaints procedure). Please note that eCOGRA may reject complaints referred for dispute resolution on the basis they are frivolous or vexatious. The dispute resolution services provided shall be free of charge to You.
27. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Gibraltar without giving effect to conflicts of law principles. You irrevocably agree to submit, for the benefit of the Company, to the exclusive jurisdiction of the courts of Gibraltar for settlement of any disputes or matters arising out of or concerning this Agreement or its enforceability. If any part of this Agreement is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity of the remainder of the Agreement, which shall remain valid and enforceable according to its terms.
We reserve the right to transfer, assign, sublicense or pledge this Agreement, in whole or in part, to any person upon email notice to you and you will be deemed to consent to such assignment. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of your rights or obligations under this Agreement.
29. Third Party Rights
Except insofar as this Agreement expressly provides that a third party may in their own right enforce a term of this Agreement, a person who is not a party to this Agreement has no right under local law or statute to rely upon or enforce any term of this Agreement but this does not affect any right or remedy of a third party which exists or is available other than under local law or statute.
30. Entire Agreement, Modification and Amendments
You fully understand and agree to be bound by this Agreement and as amended by the Company from time to time. The Company may amend this Agreement at any time by notifying you of such change by a pop-up box which You will be required to tick in order to acknowledge your acceptance of such changes. Upon notification of any change to the rules or terms of the Agreement to You by pop-up box, You shall have the option to cease gambling and/or terminate Your Account in accordance with this agreement.. Any such modification will take effect immediately upon notification and in any event within 30 days of publication. If any modification is unacceptable to you, your only recourse is to terminate this Agreement. Your continued use of the Software following notification or as the case may be such 30 day period will be deemed binding acceptance of the modification. It is your sole responsibility to review this Agreement and any amendments each time you play. This Agreement and the documents referred to herein represent the complete and final agreement between you and the Company in relation to this agreement and supersede any and all prior agreements between you and the Company.
PLEASE PRINT THIS PAGE AND STORE FOR YOUR FUTURE REFERENCE. IN ADDITION, WE SUGGEST THAT YOU PRINT AND STORE ALL TRANSACTION RECEIPTS AND GAME RULES AS APPLICABLE TO YOUR ACTIVITIES.
Modified/Created 1 November 2014
If you have any questions, please email us at email@example.com.